Training & Certification
Help make your customers' lottery experience a winning one by completing BCLC's Lottery Retailer Certification.
To sell, validate and payout lottery tickets, you must be certified by BCLC. In fact, you need to be certified within 60 days of being added to the BCLC Retailer Database. Your lottery certification remains valid as long as you sell lottery - it will expire one year after you stop working with lottery.
Online certification is available only for lottery locations with an Altura lottery terminal. If your location does not have an Altura terminal contact your BCLC Territory Manager for an alternate certification method.
Step 1: Add name to BCLC's Retailer Database
To access online lottery retailer training and certification, your name must first be listed in the BCLC Retailer Database. There are three ways managers can submit names to BCLC:
- Use the online Retailer Database Staff Update Form.
- Submit names to your BCLC Territory Manager during their visit.
- Call Lottery Support Hotline at 1-800-667-1649
Tip: Add a staff name to the BCLC Retailer Database shortly after the person is hired. When they are ready to get certified, access to online certification will not be delayed.
Step 2: Access learn@bclc – BCLC's Online Training and Certification
Allow up to 5 business days for Step 1 above. Once your name is in the database you can access online training and certification.
- If you are a first-time user, Register to create a User Name and Password.
- If you are a returning user to learn@bclc, Login and enter your User Name and Password.
Read instructions and tips to register, login and navigate learn@bclc.
Lottery Retailer Agreement (LRA)
The Lottery Retailer Agreement is the central legal contract BCLC holds with all lottery retailers. In 2011, BCLC will be introducing a new contract which more accurately explains the duties of lottery retailers.
Download the LRA: Lottery-Retailer-Agreement.pdf [92 KB]
GPEB Registration Requirements for Lottery Retailers
Learn how to complete your GPEB registration through this simple presentation. [881 KB]
About BCLC & Lottery Retailers
When you buy a BCLC lottery product you can have confidence in the integrity and security of our games and our draws.
Lottery Retailer Certification Handbook
This quick reference guide provides information needed to sell and validate lottery games with integrity.
Become a Lottery Expert
Improve your customer service by gaining a better understating of BCLC’s lottery products.