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The training videos below are designed to help you confidently operate and maintain your lottery terminal. The videos can only be viewed with Firefox, Chrome, or Safari browsers
It’s important to cancel a ticket correctly to ensure your store receives the appropriate credit. It also plays a role in demonstrating good customer service and integrity in any given scenario.
Learn how to cancel a clean printed ticket which retains the barcode and ticket control number.
Learn how to cancel a ticket where the barcode is damaged and cannot be scanned.
Learn what to do when cancelling a ticket where printing damaged both the barcode and the control number.
The videos below explain key reports available through the lottery terminal to support lottery reconciliation.
This video explains the sections on the Daily Sales Report printed from the lottery terminal.
This video explains the sections on the Invoice Report printed from the lottery terminal.
The following videos demonstrate a number of ways you can minimize technical issues through regular maintenance of your terminal, as well as tips on operational features.
Learn how to properly clean the printer which will minimize printer jams and service interruptions.
This video details how to turn the lottery terminal OFF and ON for Hotline support calls.
Learn how to properly clean the lottery terminal to minimize errors when scanning a barcode or when printing a ticket produced by a selection slip.
This video outlines the best practices for effectively scanning a lottery ticket when validating.
Learn how to turn the 'Retailer Copy' feature ON and OFF for the validation slips.
This video explains the process around first-time sign on to your lottery terminal.