The training videos below are designed to help you confidently operate and maintain your lottery terminal. The videos can only be viewed with Firefox, Chrome, or Safari browsers
How to Cancel a Lottery Ticket
It’s important to cancel a ticket correctly to ensure your store receives the appropriate credit. It also plays a role in demonstrating good customer service and integrity in any given scenario.
Cancelling a Ticket
Learn how to cancel a clean printed ticket which retains the barcode and ticket control number.
Cancelling a Ticket with No Barcode
Learn how to cancel a ticket where the barcode is damaged and cannot be scanned.
Cancelling a Ticket with no Barcode or Control Number
Learn what to do when cancelling a ticket where printing damaged both the barcode and the control number.
Reports and Invoices from your Lottery Terminal
The videos below explain key reports available through the lottery terminal to support lottery reconciliation.
Understanding the Daily Sales Report
This video explains the sections on the Daily Sales Report printed from the lottery terminal.
Understanding the Invoice
This video explains the sections on the Invoice Report printed from the lottery terminal.
Operations & Maintenance
The following videos demonstrate a number of ways you can minimize technical issues through regular maintenance of your terminal, as well as tips on operational features.
Learn how to properly clean the printer which will minimize printer jams and service interruptions.
Resetting the Lottery Terminal
This video details how to turn the lottery terminal OFF and ON for Hotline support calls.
Cleaning the Lottery Terminal
Learn how to properly clean the lottery terminal to minimize errors when scanning a barcode or when printing a ticket produced by a selection slip.
Scanning a Ticket when Validating
This video outlines the best practices for effectively scanning a lottery ticket when validating.
Printing a Retailer Copy of the Validation Slip
Learn how to turn the 'Retailer Copy' feature ON and OFF for the validation slips.
Activating the Lottery Terminal
This video explains the process around first-time sign on to your lottery terminal.
We want to hear from you!
We value your feedback and want to ensure we are providing our users with a great experience during their visit to BCLC.com.
Please complete our survey and let us know how we're doing.
Are you voluntarily self-excluded?
BCLC takes problem gambling seriously. If you have enrolled in BCLC's Voluntary Self-Exclusion
program please refrain from taking this survey.
If you or someone you know has a problem with gambling,
please call the Problem Gambling Helpline at 1-888-795-6111.
To learn more about the VSE program and for information about responsible gambling,