On May 28, 2018, BCLC implemented a change to the maximum same day payout for Keno from $1,000 to $2,000.
With this change, Lottery Retailers have been provided the option to pay any Keno ticket winnings up to $2,000 within 24 hours of the Keno win. PlayNow.com Keno wins between $1,000 and $2,000 will be deposited into the winner’s account on the same day.
This change supports an enhanced winning experience for Keno players while providing convenience when claiming their prize winnings.
What is the mandatory prize payout amount lottery retailers have to pay winners?
BCLC retailers must pay players for all prizes of $200 or less.
If a ticket is validated and a retailer does not pay the prize between $200.01 - $2,000, can the
player validate the same ticket at another location for prize payment?
Yes, if the retailer chooses “NO – CAN’T PAY” the player can validate the same ticket at another
location for prize payment.
What happens if a retailer attempts to validate prizes of $2,000.01 and over?
BCLC retailers are not given the option to pay prizes of $2,000.01 or over. Players are encouraged to contact Customer Support Center at 1-866-815-0222 for the nearest BCLC RPP location or BCLC Office to claim their prize.
Why has BCLC decided to increase the optional prize payout amount for Keno to $2,000?
BCLC has increased the optional same day prize payout amount on Keno to $2,000 to align with the process for other lottery products and to allow retailers to offer a higher prize payout to enhance player convenience.