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How Gambling Works

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Skill & Knowledge

Learn how skill and knowledge factor into games of chance

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Finding Help

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Finding Help

If you find yourself gambling too much, or if it no longer feels like a game, there’s help if you need it.

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Rules, Regulations & Game Conditions

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Visit BCLC Corporate

Claim A Prize

Congratulations, you've won! Now what do you do? All the information you need to know about claiming your prize can be found below or find more information in our detailed prize claims instructions.

Prize Claims Location Finder


Prize Claims

  • Most retailers can pay prizes up to $200 and may pay prizes between $200 and $999.99. Lotto! Express retailers are unable to pay out prizes of any value.
  • Designated regional prize payout locations can pay prizes up to $9999.99
    Prize claims of any amount can be claimed at either of our Corporate Offices
  • Please confirm the hours of operation for the designated prize payout location prior to attending, as prize claim hours may be different from the locations operating hours
  • When planning to claim your prize, please allow time for the processing of the claim. On average, most prize claims can take up to 30 minutes to process
  • As minors are not permitted in gambling establishments, please ensure that any persons under the age of 19 accompanying you during the prize claim process remain outside of the facility and in the care of an adult, as the process may take up to 30 minutes for most claims
  • Alternatively, you may claim your prize by mailing your ticket to the Kamloops Prize Payout office.
    Prizes must be claimed within one year following the draw date or prior to expiry date as announced by BCLC
  • Be sure to read our detailed prize claims instructions to prepare to claim your prize.

For all other inquiries, call BCLC Customer Support at 1-866-815-0222

Designated Prize Payout Locations

In addition to our designated regional prize payout locations, BCLC has two corporate offices where prize claims of any amount can be claimed.

Kamloops

Get Map

BCLC Head Office

74 West Seymour Street
Kamloops, BC V2C 1E2

 

Prize Payout Hours:

Monday to Friday: 
8 a.m. to 4:30 p.m.

Saturdays, Sundays and
statutory holidays: closed

Vancouver

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BCLC Marketing & Sales Office

2940 Virtual Way
Vancouver, BC V5M 0A6

 

Prize Payout Hours:

Monday to Friday: 
8 a.m. to 4:30 p.m.

Saturdays, Sundays and statutory
holidays: closed

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Last Year in BC

Benefiting British Columbians

Last year, more than $1billion went back into B.C. for the benefit of British Columbians.