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Skill & Knowledge

Learn how skill and knowledge factor into games of chance

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Finding Help

If you find yourself gambling too much, or if it no longer feels like a game, there’s help if you need it.

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Rules, Regulations & Game Conditions

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Claim A Prize

Congratulations, you've won! Now what do you do? Please bring two pieces of valid government-issued identification when making your claim. The ID must include a recent photo, date of birth and signature. All the information you need to know about claiming your prize can be found below or in our Detailed Prize Claim Instructions.

Prize Claims Location Finder

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Prize Claims

Lottery Retailers:
 
  • All Lottery retailers must pay prizes up to $200 and have the ability to pay prizes up to $999.99.  Most retailers do not keep large sums of cash on hand for security reasons, Casino's and CGC's may be a better option as they will generally have cash available to pay lottery prize claims between $200 and $999.99.
  • Lotto Express retailers are unable to pay prizes of any value.

Regional Prize Payout Locations:
 
  • Prizes up to $9,999.99 can be claimed at designated Regional Prize Payout (RPP) locations. Regardless of the win amount, valid government issued ID is required when claiming a prize at one of these RPP locations.
  • Please confirm the hours of operation for the designated RPP locations prior to attending, as prize claim hours may be different from the locations operating hours.
  • If claiming a prize at a Casino location, please note that minors are not permitted in gambling establishments.
  • Voluntary Self Excluded (VSE) customers can claim their lottery prizes at one of the Signature Stores, a BCLC Corporate Office or by mail.

BCLC Corporate Office:
 
  • Prizes of any amount can be claimed at a BCLC Corporate Office. Regardless of the win amount, valid government issued ID is required when claiming a prize at our Corporate Offices.
  • If claiming at BCLC, all prizes are made payable by cheque. Only claims greater than $25 Million will be paid via wire transfer.
  • Be sure to read our Detailed Prize Claim Instructions to prepare to claim your prize.
 For all other inquiries, call BCLC Customer Support at 1-866-815-0222
 

By Mail:

  • You may claim your prize by mailing your ticket to the Kamloops Player Services office at the following address:
    BCLC
    P.O. Box 1080
    Kamloops, BC V2C 6H2
  • Please sign the front of the ticket and completely fill out the back of the original winning ticket (including name, address, and telephone number). Ensure that a daytime telephone number is included as the Player Services department may need to contact you for further information.
  • We also recommend that you make copies of the front and back of the ticket for your records.
  • You must also include a copy of valid, government-issued, photo identification (e.g. Driver’s Licence or BCID) along with the original ticket. In order to protect your privacy, BCLC recommends that when sending ID black out any identifying numbers (eg. Driver’s Licence Number). We also highly recommend covering any personal information that is not required for the claiming process, including your height, weight, eye and hair colour.
  • You may wish to consider the different options available through Canada Post/Courier when mailing items of value.  All risks of mailing tickets to BCLC remain with the player and we encourage our players to use registered mail to track their ticket.

Designated Prize Payout Locations

In addition to our designated regional prize payout locations, BCLC has two corporate offices where prize claims of any amount can be claimed.

Kamloops

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BCLC Head Office

74 West Seymour Street
Kamloops, BC V2C 1E2

 

Prize Payout Hours:

Monday to Friday: 
8 a.m. to 4:30 p.m.

Saturdays, Sundays and
Statutory Holidays: Closed

Entrance:

Please use the Seymour Street entrance as no public access is permitted via Victoria Street.

Vancouver

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BCLC Marketing & Sales Office

2940 Virtual Way
Vancouver, BC V5M 0A6

 

Prize Payout Hours:

Monday to Friday: 
8 a.m. to 4:30 p.m.

Saturdays, Sundays and Statutory
Holidays: Closed

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You help Play It Forward

Every lottery ticket that’s purchased helps communities across B.C. grow.  When you play with BCLC, you Play it Forward.