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Visit BCLC Corporate

Claim A Lotto! Prize

Congratulations, you've won! Now what do you do? Please bring two pieces of valid government-issued identification when making your claim. The ID must include a recent photo, date of birth and signature. All the information you need to know about claiming your prize can be found below or in our Detailed Prize Claim Instructions.

Find out why, when and how BCLC publicizes information about lottery winners here.


Prize Claims

Lottery Retailers:
 
  • All Lottery retailers must pay prizes up to $200 and have the ability to pay prizes up to $2,000.  Most retailers do not keep large sums of cash on hand for security reasons, Casino's and CGC's may be a better option as they will generally have cash available to pay lottery prize claims between $200 and $2,000.
  • Lotto Express retailers are unable to pay prizes of any value.
 
Regional Prize Payout Locations:
 
  • Prizes up to $9,999.99 can be claimed at designated Regional Prize Payout (RPP) locations. Regardless of the win amount, valid government issued ID is required when claiming a prize at one of these RPP locations.
  • Please confirm the hours of operation for the designated RPP locations prior to attending, as prize claim hours may be different from the locations operating hours.
  • If claiming a prize at a Casino location, please note that minors are not permitted in gambling establishments.
  • Voluntary Self Excluded (VSE) winners can claim their lottery prizes at one of our two Signature Stores, a BCLC Corporate Office or by via the mail. 

 

For all other inquiries, call BCLC Customer Support at 1-866-815-0222

By Mail:

  • You may claim your prize by mailing your ticket to the Kamloops Player Services office at the following address:
    BCLC
    P.O. Box 1080
    Kamloops, BC V2C 6H2
  • Please sign the front of the ticket and completely fill out the back of the original winning ticket (including name, address, and telephone number). Ensure that a daytime telephone number is included as the Player Services department may need to contact you for further information.
  • We also recommend that you make copies of the front and back of the ticket for your records.
  • You must also include a copy of valid, government-issued, photo identification (e.g. Driver’s Licence or BCID) along with the original ticket. In order to protect your privacy, BCLC recommends that when sending ID black out any identifying numbers (eg. Driver’s Licence Number). We also highly recommend covering any personal information that is not required for the claiming process, including your height, weight, eye and hair colour.
  • You may wish to consider the different options available through Canada Post/Courier when mailing items of value.  All risks of mailing tickets to BCLC remain with the player and we encourage our players to use registered mail to track their ticket.

Designated Prize Payout Locations

In addition to our designated regional prize payout locations, BCLC has two corporate offices where prize claims of any amount can be claimed.

Kamloops

Get Map

BCLC Head Office

74 West Seymour Street
Kamloops, BC V2C 1E2

 

Prize Payout Hours:

Monday to Friday: 
8 a.m. to 4:30 p.m.

Saturdays, Sundays and Statutory Holidays: Closed. Please see holiday hours below. 

Entrance:

Please use the Seymour Street entrance as no public access is permitted via Victoria Street.

Please be advised there is construction occurring on the roadways around our building. Please use caution and pay close attention to traffic signs when entering and exiting our parking deck.

Vancouver

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BCLC Marketing & Sales Office

2940 Virtual Way
Vancouver, BC V5M 0A6

 

Prize Payout Hours:

Monday to Friday: 
8 a.m. to 4:30 p.m.

Saturdays, Sundays and Statutory Holidays: Closed. Please see holiday hours below. 

 

Player Services corporate offices 2019 holiday season opening hours.

Day

Date

Hours of Operation

Friday

December 20

8am – 4:30pm

Saturday

December 21

Closed

Sunday

December 22

Closed

Monday

December 23

8am – 4:30pm

Tuesday

December 24

8am – 12pm

Wednesday

December 25

Closed

Thursday

December 26

Closed

Friday

December 27

8am – 4:30pm

Saturday

December 28

Closed

Sunday

December 29

Closed

Monday

December 30

8am – 4:30pm

Tuesday

December 31

8am – 12pm

Wednesday

January 1

Closed

Thursday

January 2

8am – 4:30pm

 

Regional Prize Payout (RPP)  2019 holiday season opening hours.

Day

Date

Hours of Operation

Friday

December 20

8am – 4pm

Saturday

December 21

9am – 4pm

Sunday

December 22

Closed

Monday

December 23

8am – 4pm

Tuesday

December 24

8am – 12pm

Wednesday

December 25

Closed

Thursday

December 26

Closed

Friday

December 27

8am – 4pm

Saturday

December 28

9am – 4pm

Sunday

December 29

Closed

Monday

December 30

8am – 4pm

Tuesday

December 31

8am – 12pm

Wednesday

January 1

Closed

Thursday

January 2

8am – 4pm